Shipping Policy

At Vantix, we are committed to processing and delivering your order as efficiently as possible. Please review the following information regarding our shipping and delivery process.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and applicable public holidays.

The processing period is separate from the shipping transit time.

Shipping & Delivery Time

Once your order has been processed and shipped, the estimated shipping transit time is up to 10 business days.

Therefore, the estimated total delivery timeframe is generally 1–13 business days from the date your order is placed.

Please understand that these are estimated delivery times and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.

Worldwide Shipping

We ship to customers worldwide where shipping services are available.

International delivery times may vary depending on the destination country, region, local carrier, customs procedures, and other factors.

Some remote locations may require additional delivery time.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take several business days to become active or display movement after the shipment has been handed to the carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Vantix does not control customs authorities or their processing times and cannot guarantee how long a package may remain in customs.

Delays

Although we work to meet the estimated delivery timeframe, delays may occasionally occur.

Delays may result from circumstances including, but not limited to:

• Customs inspections or clearance

• Carrier delays

• Severe weather

• Natural disasters

• Transportation disruptions

• Government actions or restrictions

• Labor disputes

• Public holidays

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

A delay beyond the estimated timeframe does not automatically constitute a cancellation or refund.

Where applicable law provides a consumer with a right to cancel, refund, or another remedy because of a delivery delay, those legal rights will continue to apply.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered, is returned, or requires reshipping because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional shipping, return, customs, or reshipping costs, except where applicable law requires otherwise.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost, Missing, or Damaged Packages

If your package appears to be lost, missing, or damaged during transportation, please contact us at vantixofficiial@gmail.com as soon as possible.

We may request your order number, tracking information, photographs, or other information necessary to investigate the issue with the carrier.

If a package is confirmed as lost or damaged during transit, we will work with the customer to determine an appropriate resolution in accordance with applicable law and the circumstances of the shipment.

Delivered Packages

If tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

You should also contact the carrier directly regarding the delivery scan.

We will reasonably assist with investigating the shipment where possible.

Delivery Estimates and Legal Rights

The delivery times stated in this policy are estimates and should not be interpreted as guaranteed delivery dates unless a specific guaranteed delivery date has been expressly agreed upon.

Nothing in this Shipping Policy excludes, limits, or waives any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

Where mandatory consumer protection laws provide additional rights regarding delivery, delayed shipments, lost goods, damaged goods, refunds, or cancellation, those rights will continue to apply.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

vantixofficiial@gmail.com