Return & Refund Policy

At Vantix, we want you to be satisfied with your purchase. We offer a 90-day return policy, meaning you may request a return within 90 days from the date your order is delivered.

To initiate a return, please contact us at vantixofficiial@gmail.com before sending any item back. Returns sent without prior authorization may not be accepted.

Conditions for an Accepted Return

To be eligible for a return, the item must meet all of the following conditions:

• Be in good condition, without significant damage, breakage, or modifications.

• Not show signs of excessive, improper, negligent, or intentional misuse.

• Not have been intentionally or accidentally damaged by the customer.

• Be returned in its original packaging, or equivalent packaging that adequately protects the item during transit.

• Include proof of purchase or a valid order number.

We reserve the right to decline a return or refund when the returned item does not meet these conditions, except where applicable law requires otherwise.

Return Shipping Costs

For voluntary returns, including returns due to a change of mind or customer preference, the customer is responsible for all costs associated with returning the item.

These costs may include:

• Return shipping costs

• Shipping insurance, if purchased

• Customs duties

• Import taxes

• Brokerage fees

• Any other costs associated with returning the item

We do not provide prepaid return shipping labels for voluntary returns unless otherwise required by applicable law.

Original shipping charges are non-refundable, except where applicable law requires otherwise.

Customer Errors

If a return or exchange is requested because of a customer error or preference, the customer is responsible for all applicable return and reshipping costs.

This includes, but is not limited to:

• Ordering the wrong color

• Ordering the wrong size

• Ordering the wrong variation

• Ordering the wrong quantity

• Purchasing the item by mistake

• No longer wanting the product

• Providing an incorrect or incomplete shipping address

If a customer requests a different color, size, variation, or replacement item, any additional shipping costs associated with the exchange or replacement are the customer's responsibility.

Damaged or Misused Products

We do not provide refunds or replacements for products that have been damaged or rendered unusable as a result of:

• Accidental damage caused by the customer

• Intentional damage

• Improper use

• Misuse or abuse

• Neglect

• Unauthorized modifications or repairs

• Failure to follow applicable product instructions

This does not affect any mandatory consumer rights that apply when a product is defective or does not conform to the contract.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is defective, damaged during delivery, or different from the item you ordered, please contact us as soon as reasonably possible at vantixofficiial@gmail.com, preferably within 7 days of delivery, and provide your order number and photographs or other relevant evidence.

We will review the issue and, where appropriate, provide a replacement, refund, repair, or other remedy in accordance with this policy and applicable consumer protection laws.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Perishable goods

• Personalized or custom-made products

• Certain personal care or hygiene products

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Items specifically identified as final sale before purchase

This section does not restrict any return or cancellation rights that cannot legally be excluded.

Exchanges

If you would like to exchange an eligible item for another color, size, variation, or model, please contact us before returning the item.

The original item must meet the return conditions stated above.

Unless the exchange is required because we sent an incorrect, defective, or damaged item, the customer is responsible for the return shipping and any additional shipping costs associated with sending the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

We will process approved refunds within 10 business days after the return has been approved.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at vantixofficiial@gmail.com.

Legal Consumer Rights

This 90-day return policy is a voluntary return policy offered by Vantix and does not replace, restrict, or waive any mandatory rights or remedies available to consumers under the laws applicable to their purchase.

Where applicable law provides consumers with rights that differ from or exceed this policy, those legal rights will continue to apply.

Nothing in this policy is intended to exclude or limit any consumer right, guarantee, warranty, remedy, or liability that cannot legally be excluded or limited.

Contact Us

For any questions regarding returns or refunds, please contact us at:

vantixofficiial@gmail.com